Delivery

How Quickly Will My Order Arrive

All orders are shipped on a next-day courier service once packed. Because we're sending live plants from our nursery, we pack to a schedule that keeps them in the best possible condition in transit.

• Orders placed Monday to Thursday are packed the following day and dispatched within 24 hours. For example, an order placed on Monday will typically be delivered by Wednesday.
• Orders placed Friday to Sunday are packed and dispatched on Monday, for delivery Tuesday.
• We do not ship on Saturdays or Sundays as plants shouldn't sit in a courier depot over the weekend.

Delivery timescales are estimates and not guaranteed. Delays can occasionally happen due to weather, courier issues, or circumstances outside our control. If a significant delay is expected, we'll contact you.

How Your Plants Are Packed

See more about our plastic-free, FSC-certified packaging.

What Happens If I'm Not In

Our courier will attempt delivery and, depending on your address, may leave the parcel in a safe place or with a neighbour. If delivery is unsuccessful, they'll leave a card with instructions for rearranging.

If you know you won't be in, you can leave delivery instructions at checkout (e.g. "leave behind the side gate") and the courier will do their best to follow them.

Damaged Or Dead On Arrival

Live plants are delicate. If your plants arrive damaged or dead, please get in touch within 48 hours of delivery with your order number and a photo. We'll offer a full replacement or refund - no need to send anything back. Full details on our Returns Policy page.

Do You Deliver Outside The UK

At the moment we only deliver within MAINLAND United Kingdom.

Questions

If you have any questions about delivery, please get in touch through our Contact Us page. You'll always speak to a real person, and we aim to respond within 24 hours.