FAQ

No. You can check out as a guest. Creating an account just makes it easier to track orders and reorder later.

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. All payments are processed securely.

If we haven't packed your order yet, yes — email us at support@verdant-living.co.uk as soon as possible and we'll do our best. Once an order is packed and dispatched it's on its way to you and we can't recall it.

Yes — our packaging is giftable by default (FSC recycled kraft cardboard, no plastic). Add a gift note at checkout and we'll include it.

For larger orders (landscapers, gardeners, event work), email support@verdant-living.co.uk with what you need and we'll see what we can do.

We ship next-day courier. Orders placed Monday to Thursday are packed the following day and dispatched within 24 hours. Orders placed Friday to Sunday are packed and dispatched on Monday. We don't ship on Saturdays or Sundays - plants shouldn't sit in a courier depot over the weekend.

Not currently. We only deliver within the United Kingdom.

As soon as your order is dispatched you'll get a tracking number by email. If you can't find it or the tracking isn't working, email support@verdant-living.co.uk and we'll sort it.

The courier will attempt delivery and, depending on your address, may leave the parcel in a safe place or with a neighbour. If delivery fails they'll leave a card with next steps. You can also add delivery instructions at checkout (e.g. "leave behind the side gate").

Contact us within 48 hours of delivery with your order number and a photo. We'll replace or refund - no need to return anything. Full details on our Returns Policy.

No - plants are shipped without pots. This keeps packaging lighter, more recyclable, and lets you plant them straight into their final position.

At our own nursery in Britain. We're growers, not resellers. Every plant is cared for by us before it reaches you.

Yes. Every plant is grown in peat-free compost.

Sizes are noted on each product page (e.g. "Large Plants"). Exact height varies by variety and season, but every plant is dispatched at a mature, garden-ready size.

Close, but not identical. Plants are living things - colour, size and form vary naturally. If something arrives that isn't what you ordered, contact us.

Open the box straight away, give each plant a good water, and plant them in their final position as soon as you can. If you can't plant immediately, keep them somewhere cool and shaded with light watering.

Yes. Plants often look a bit weary after transit. A good water and time to recover in their final spot is usually all they need. Most perk up within a few days.

If a plant fails to recover within 7 days of delivery and you've been watering it appropriately, email us with photos and we'll work with you on a solution.

Basic care information is on each product page. For variety-specific advice, our Blog covers planting, feeding and seasonal care.

Yes. Our 6-pack trays carry the OPRL stamp - they're made from 100% recycled drinks bottles and go in your household plastics recycling.

No. We've removed black plastic from our operation because it can't be sorted by recycling plants and ends up in landfill.

Unused, non-plant items can be returned in their original condition within 14 days. Email us first for a returns address - return postage is your responsibility unless the item arrived faulty.

5–7 working days from approval, to your original payment method. You'll get an email when we've issued i