Privacy Policy

Last updated: 06/02/2026

1. Who we are

Verdant Living Limited (“we”, “us”, “our”) is responsible for how your personal data is collected and used.

Business details:
Verdant Living Limited
3.11 Hollinwood Business Centre, Albert Street,
OL8 3QL, Hollinwood, United Kingdom

Email: hello@verdant-living.co.uk

2. What personal data we collect

Depending on how you interact with our website, we may collect the following information:

  • Identity & contact details – name, email address, billing and delivery address

  • Order information – products purchased, order history, payment status

  • Account information – if you create a customer account

  • Marketing data – newsletter sign-ups, email interactions

  • Technical data – IP address, device information, browser type

  • Usage data – how you use our website, pages visited, interactions

We do not collect any special category data (such as health or biometric data).

3. How we use your data

We use your personal data to:

  • Process and deliver orders

  • Manage payments and prevent fraud

  • Create and manage customer accounts

  • Respond to enquiries via our contact form

  • Send marketing emails where you have consented

  • Measure and improve website performance

  • Deliver and optimise advertising and retargeting campaigns

4. Legal bases for processing

Under UK GDPR, we rely on the following legal bases:

  • Contract – to fulfil orders and provide customer services

  • Consent – for marketing communications and non-essential cookies

  • Legitimate interests – for analytics, website security, and business improvement

  • Legal obligation – where required by law (e.g. accounting records)

You may withdraw consent at any time where consent is the legal basis.

5. Cookies, analytics & advertising

We use cookies and similar technologies to operate our website and understand how it is used.

This includes:

  • Google Analytics 4 (GA4) – website performance and usage insights

  • Meta (Facebook & Instagram) – advertising and retargeting

  • Google Ads – advertising and conversion measurement

  • TikTok Ads – advertising and performance tracking

Cookies are managed using our consent banner. You can control or withdraw consent at any time via the cookie settings.

For more information, please see our Cookie Policy.

6. Email marketing

If you sign up to our newsletter, we will use your email address to send updates, offers, or product information.

We use Shopify Email for email communications.

You can unsubscribe at any time using the link in any email we send.

7. Who we share data with

We only share personal data where necessary, including with:

  • Shopify – ecommerce platform and order management

  • Payment providers – Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay

  • Advertising platforms – Meta, Google, TikTok

  • Analytics providers – Google Analytics

These providers act as processors and are required to protect your data.

We do not sell your personal data.

8. International transfers

Some of our service providers may process data outside the UK.

Where this occurs, appropriate safeguards are in place, such as standard contractual clauses, to ensure your data remains protected.

9. How long we keep your data

We keep personal data only for as long as necessary:

  • Order and transaction data – for legal and accounting purposes

  • Account data – while your account remains active

  • Marketing data – until you unsubscribe or withdraw consent

  • Analytics data – in aggregated or anonymised form where possible

10. Your data protection rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

You can exercise these rights using our Customer Data Request page or by contacting us directly.

11. Customer data requests

We provide a dedicated data request process to help you manage your data rights.

You can submit requests to access, update, or delete your personal data via our Customer Data Request page.

Requests are handled in line with GDPR requirements.

12. Account security

If you create an account, you are responsible for keeping your login details secure. Please contact us immediately if you believe your account has been compromised.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The latest version will always be available on our website.

14. Contact us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Email: hello@verdant-living.co.uk