All orders placed Monday–Thursday before 2pm are packed the next working day and delivered within 24 hours of dispatch.
Example: Order on Monday → packed Tuesday → delivered Wednesday.
Orders placed Friday–Sunday are packed and shipped on Monday. We don't dispatch on weekends to ensure your plants travel fresh.
How Your Plants Arrive Every plant is individually wrapped in our plastic-free packaging and secured in a custom box designed to keep them upright and protected in transit. If anything arrives damaged, get in touch — we'll replace it.
Returns Not happy? Contact us within 14 days of delivery and we'll sort it out. See our full returns policy here.